Frequently Asked Questions

Select the link below to go to the full question.

Suppose I need to cancel my registration. Is there a cancellation fee?

Yes. Cancellation penalties will be charged using the following guidelines:

• There will be no cancellation charge for registrants canceling sixteen (16) or more business days prior to the scheduled training date.
• Students who cancel less than sixteen (16) business days but more than ten (10) business days prior to the scheduled training date will be charged 25% of the course fees.
• Course cancellations ten (10) or less business days but more than five (5) business days prior to the scheduled training date will be charged 50% of the course.
• Course cancellations made five (5) business days or less of the scheduled training date will be charged 100% of the course price.
• In any of the above cancellation cases, you have the option to apply the cancellation fee as part of the payment to enroll in another Instron training course. This will be a one-time transfer within one year of the originally scheduled course.
• See Cancellation Policy for complete details.

Top

What is your policy on no-shows?

No-shows will be charged 100% of the course price.

Top

Can I reschedule?

Any rescheduling or substitutions will be charged $100.00 administrative fee. Please notify the Instron Training Center as soon as your plans have changed by using one of the methods listed below:

North America: Call us at (781) 575-5246 or e-mail us at training_center@instron.com .
Europe: Call us at +44 1494 456669 or e-mail us at trainingUK@instron.com .

Top

What type of payments do you accept?

We accept purchase orders, company checks, or credit cards (Visa, MasterCard and AMEX only).

Top

Can someone attend the course in my place?

Yes, if you are unable to attend the course, you can have someone attend in your place. Please contact the Instron Training Center to update our records by using one of the methods listed below:

North America: Call us at (781) 575-5246 or e-mail us at Training_Center@instron.com .
Europe: Call us at +44 1494 456669 or e-mail us at trainingUK@instron.com .

Top

Where can I get course prices?

Please contact the Instron Training Center by using one of the methods listed below:

North America: Call us at (781) 575-5246 or e-mail us at Training_Center@instron.com .
Europe: Call us at +44 1494 456669 or e-mail us at trainingUK@instron.com .

Top

How can I register for a course?

There are 3 ways you can register.

North America:

1. Select your course and register online.
2. E-mail us at Training_Center@instron.com
3. Fax the Training Center at (781) 575-5595

Europe:

1. Select your course and register online.
2. E-mail us at trainingUK@instron.com .
3. Fax the Training Center at +44 1494 456667

Top

Can I bring some of my samples to the training class?

We strongly encourage this. However, we may not have testing instruments available with your same testing capacity requirements. Typically, at our Regional Training sessions in North America, we are limited to capacities of 500 N (100 lbf). While at our Norwood Training Center, we are able to achieve loads up to about 10 kN (2250 lbf). Please contact one of our Trainers at the Instron Training Center by using one of the methods listed below:

North America: Call us at (781) 575-5246 or e-mail us at Training_Center@instron.com .
Europe: Call us at +44 1494 456669 or e-mail us at trainingUK@instron.com .

Top

What if the course I need isn't on the schedule?

Not all of the courses or topics we are capable of delivering are scheduled. We normally schedule our most popular courses periodically. If you cannot find the course or topic you need, contact us to see about the availability of holding a course to meet your needs. Please contact the Instron Training Center by using one of the methods listed below:

North America: Call us at (781) 575-5246 or e-mail us at Training_Center@instron.com .
Europe: Call us at +44 1494 456669 or e-mail us at trainingUK@instron.com .

Top

Who do I contact for a training quote?

There are three ways to request a training quote:
North America:

1. Fill out the quotation request form on the Training page
2. E-mail us at Training_Center@instron.com
3. Call the Training Center at 781-575-5246

Europe:

1. Fill out the quotation request form on the Training page
2. E-mail us at trainingUK@instron.com .
3. Call the Training Center at +44 1494 456669